Cancellation and Refund Policy
Effective Date: 8 September 2024
This policy outlines the terms and conditions regarding course cancellations, refunds, and transfers at LogicHook. By enrolling in a course, you acknowledge and agree to the following:
1. Course Cancellation by LogicHook
- If LogicHook cancels a course due to unforeseen circumstances, all enrolled students will receive a full refund of the course fee.
- LogicHook will make every effort to reschedule the canceled course and offer students a spot in the rescheduled course at no additional cost.
2. Cancellation by the Student
2.1 Within 7 Days of Enrollment
- If you cancel your enrollment within seven (7) calendar days of registering for a course, you will be eligible for a full refund of the course fee minus any applicable processing fees.
2.2 After 7 Days of Enrollment
- Cancellations made after the initial 7-day period are not eligible for refunds.
- At the discretion of LogicHook, a credit may be offered for future courses in certain circumstances.
2.3 No Refunds for Completed Courses
- Refund requests will not be entertained once you have completed the course.
3. Live Classes and Course Access
- LogicHook provides daily live sessions and active coding practice. As such, partial refunds will not be offered for missed classes.
- Students are encouraged to attend classes consistently to maximize the benefits of the course.
4. Transfer of Enrollment
- If you are unable to attend the course you initially enrolled in, you may request a transfer to another course of equal or lesser value within LogicHook’s offerings.
- Transfers are subject to availability and approval and must be requested at least seven (7) days before the original course start date.
5. Refund Process
- To request a refund or course transfer, you must contact [email protected].
- Approved refunds will be processed within fourteen (14) business days and credited back to the original payment method used at the time of purchase.
6. Special Promotions and Discounts
- Refunds for courses purchased during promotional offers or at a discounted rate will be subject to the terms and conditions of the promotion.
- Such courses may not be eligible for full refunds.
7. Exceptional Cases
- LogicHook reserves the right to review and address refund requests on a case-by-case basis in instances of unexpected hardship or emergencies.
8. Modification to Policy
- LogicHook reserves the right to modify or update this policy at any time.
- Any changes to the policy will be effective immediately upon posting on our website.
- It is your responsibility to review this policy periodically for updates.
9. Contact Information
For all questions, refund requests, or transfer inquiries, please contact us at [email protected].
By enrolling in a course with LogicHook, you confirm that you have read, understood, and agree to abide by this policy. If you have any questions, contact us before proceeding with enrollment.